Comments for Brian Oliver

Comment on Disclaimer by bshaw

bshaw — Fri, 06 Nov 2009 23:27:45 +0000

can I use some of your discalimer? It’s really funny and I need some levity right now…

Comment on This never gets old… by Simon Bisson

Simon Bisson — Tue, 03 Nov 2009 15:39:02 +0000

Hey, I first saw that around 30 years ago!

Comment on This never gets old… by Brian Oliver

Brian Oliver — Mon, 02 Nov 2009 16:51:43 +0000

By clicking on the image you can now download the fullsize PNG. However even better still, you can create your own cartoon by visiting http://www.projectcartoon.com/

Comment on This never gets old… by Charlie Hayes

Charlie Hayes — Mon, 02 Nov 2009 16:49:19 +0000

Any chance of a higher resolution version?

Comment on This never gets old… by Patrick Peralta

Patrick Peralta — Mon, 02 Nov 2009 13:59:37 +0000

No.

Comment on Upgraded iPhone 3G 2.0 to 3.0: It worked perfectly by nick

nick — Tue, 04 Aug 2009 01:52:00 +0000

Pretty cool post. I just came by your blog and wanted to say that I have really enjoyed browsing your posts.

Any way I’ll be subscribing to your feed and I hope you post again soon!

Comment on London Coherence SIG – Summer Edition: 13th August by Simon Bisson

Simon Bisson — Wed, 29 Jul 2009 15:08:53 +0000

Think that should be Rain Edition…..

Comment on The long story about BT (British Telecom) customer service by Andrew Roberts

Andrew Roberts — Sun, 12 Jul 2009 09:02:16 +0000

Hi Brian,

What a nightmare! I don’t think it’s just BT though. I find with most of the telecom companies that the service is superb as long as nothing goes wrong! I had a nightmare experience with Virgin when my broadband connection dramatically slowed down. It was supposed to be 20MB and degraded to about 2MB. It took 5 seperate 30 minute calls to various call centres on another contienent, running through the same tests each time before they agreed to send an engineer out to replace the modem. They only did this on the condition that I would pay the £80 call out charge if nothing was wrong with it. The tests were infuriating. They were sure my PC was at fault, even though as I told them on every call that I had 2 PC’s and the problem was seen on both. Was the modem plugged in properly? Yes! Had I tried other cables? Yes! Have you asked me the same questions 5 times before? Yes!

The amusing thing was that when the engineer turned up and I quickly explained the symptoms, straight away he said “modem’s broken”. He gave me a new one and within 3 minutes it was working fine again. I told him about my call centre experience and he just laughed and apologised because he knows how crap the customer service is. Definitely some internal communication issues there…

Andrew

Comment on The long story about BT (British Telecom) customer service by BT Complaints

BT Complaints — Fri, 10 Jul 2009 09:36:59 +0000

Hi Brian
You are not alone in your experience with BT. I have put your BTcomplaint on the BT Complaints website which will be put into report along with all complaints received. The website is http://www.btcomplaint.com

Comment on The long story about BT (British Telecom) customer service by Andrew Wilson

Andrew Wilson — Thu, 09 Jul 2009 16:24:16 +0000

Yup, but I had a worse experience with Sky. First they offered me bandwidth that they obviously couldn’t provide (since they were going through BT). Then then told me anyone would take 28 days. BT got it all working in a week. As you say, they are pricey, incompetent, but the long and short of it is they are still the gatekeepers of a monopoly. Darn, Andrew.